To set environment variables please see this article. Localhost can be affected if it is not set as a no_proxy exclusion pfx file.Įnsure that cURL environment variables are configured properly.Ĭommon variables to check that can be the source if the traffic goes to the proxy and does not come back are: http_proxy, https_proxy, all_proxy If that doesn't succeed, (produces error 1312 ) work with your IT team to create a new. (Be sure there is no extraneous question mark between certhash= and the thumbprint minus its spaces.) Netsh http add sslcert ipport=0.0.0.0:443 certhash= appid= Netsh http delete sslcert ipport=0.0.0.0:443 If all of that is correct, you can try releasing the certificate from the port and binding it again. You can verify the certificate is bound to the port from an Administrator Command Prompt: Verify the Subject and Subject Alternative Name contain CN that exactly matches the base address.Verify the certificate is installed in Trusted Root Certification Authorities.As noted in that article, you can verify the SSL certificate with MMC: While we do not support or recommend any specific SSL cert software, please reference the Community article Configuring Alteryx Server for SSL: Obtaining and Installing for details on how to properly sign and bind a certificate to the Alteryx Server. Please go to Solution A if your Gallery URL is being redirectedĬheck with your IT to ensure that the Server can be recognized on the company’s network or that any third party entities are properly set up (DNS, SSL, etc.) Wireshark traces may be obtained to get more information. Generally, IT or the Server Admin will know of any certain setups, such as load balancers, that can affect reroutes. Traffic is being properly routed back to Gallery Go to Solution B if a proxy is affecting your Gallery Generally, IT or the Server Admin will know if a proxy is being used on the Server.Ĭheck cURL environment variables are configured properly. If these do not match up, then this can be a source to begin troubleshooting. The Domain Server Name information and the IP address of the current machine will be listed. **Do not include or The Domain Name Server and its IP address of the address that is provided (the gallery URL) will be listed To identify which component is causing the issue, a general recommendation is to downgrade to setup (1) and move up in complication until the issue replicates.Īdditionally, a common practice to isolate if the gallery is properly resolving to the correct IP address is to use “nslookup” and “ipconfig /all”.Ĭ:\windows\system32>nslookup If (2) and (3) work, but (4) does not work, please go to Solution A If (1) and (2) works and (3) does not, please go to Solution AĤ.SSL Enabled (Compatible with all previous setups) If (1) works and (2) does not, please go to Solution A If this not working, please go to Solution CĢ.Machine Name with Fully Qualified Domain Name (FQDN) The following base URL for Gallery can be configured as: machine is being a load balancer and traffic is not coming back to Gallery). Traffic is not being properly routed back to Gallery (e.g.A proxy is intercepting communication between the Service and Gallery.This can happen for a variety of reasons. The Service is unable to ping the Gallery endpoint. The Service logs will have an error message of Gallery Service failed to start in a timely fashion. Alteryx Gallery starts and then disconnects after a short time.Alteryx Service starts and then stops after a short time.AlteryxService_LogStartupError: There was an error starting the Alteryx Service The message Gallery Service failed to start in a timely fashion can be found in the Server's Service logs. The Alteryx Service is unable to start, and/or the Gallery fails to load in the browser.
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